Privacy Policy
This Privacy Policy explains how Clear Nest processes personal data when you use the website, request move-in or move-out cleaning, or communicate with us about a service. It describes the types of information we collect, the reasons we use it, when we may share it, and the choices and rights available to you.
This introduction outlines how the policy is organized and where to find key information.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate cleaning visits, process payments, maintain service records, improve the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and understand basic site performance.
Service Providers
We may share data with trusted providers that support website hosting, scheduling, communications, analytics, payment processing, or administrative functions. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security measures.
Legal Disclosures
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or similar concerns. We may also disclose information where necessary to establish, exercise, or defend legal claims.
Contact Information
Data We Collect
We may collect contact details, property-related information, appointment preferences, access instructions, service scope details, payment-related records, and any photos or notes you choose to provide for an estimate or cleaning visit. We may also collect limited technical data such as device, browser, and usage information when you use the website.
How We Collect Data
We receive data from website forms, phone or email communications, booking and scheduling exchanges, and information shared during property condition review or service confirmation. We may also obtain technical data automatically through the website and from service providers that support site operation, scheduling, or payment processing.
Cookies We Use
The website may use essential cookies to support navigation and form submission, functional cookies to remember basic preferences, and limited analytics cookies to understand how the site is used. Cookies are not used to collect more information than is reasonably needed for operation, security, and service improvement.
Cookie Controls
You may block or delete cookies through your browser controls and, where available, device settings. Standard browser tools can usually be used to manage session and persistent cookies, but disabling certain cookies may reduce the functionality of forms, scheduling features, or site preferences.
Your Rights
Subject to applicable law, you may ask to access, correct, delete, or restrict certain personal data, and you may object to some processing or request a copy of information we hold about you. Where a request cannot be fully granted, we will explain the reason in general terms.
How to Make a Request
To protect privacy, we may ask for information that helps verify your identity and locate the relevant records. We will review the request, respond within a reasonable period, and keep a record of the outcome where needed for compliance.
Data Retention
We retain personal data for the period needed to handle inquiries, prepare quotes, complete bookings, manage service records, resolve disputes, and meet accounting or legal requirements. When data is no longer needed, we delete it or de-identify it in a practical manner consistent with our retention practices.
Policy Changes
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.